Don’t hang up – Follow-up! Designed specifically for busy front desks/call centers, FrontDesk Follow-up enables quick capture and follow-up of interested phone prospects. FrontDesk Follow-up gets the booking!
Who? What? When? Where? And How?
FrontDesk Follow-up captures your phone or email prospect’s name, information request, contact information, estimated travel dates and when they called.
No More Missed Follow-ups
FrontDesk Follow-up makes it easy and quick to send follow-up information. No more missed follow-ups.
Service Before the Sale
By simply following-up and asking potential customers for the booking, you set yourself apart from the competition. Service-before-the-sale enhances comfort levels, resulting in more bookings.
Pre-Sell Your Property
FrontDesk Follow-up sends a message that pre-sells your property on its unique competitive strengths, resulting in more bookings.
A FrontDesk Follow-up follow-up includes Call-to-Actions linked to your booking engine or to your reservation number. FrontDesk Follow-up makes it easy to book.
Generate Repeated Site Visits
When used in combination with GuestGenerator, FrontDesk Follow-up follow-up links back to your site again and again. The more frequently a potential customer visits your site, the more comfortable they become. Familiarity produces more bookings.
If requested follow-up cannot be delivered, GuestGenerator Operations is notified. We take corrective action and attempt to re-send. Your customer list is as clean as possible.
FrontDesk Follow-up has built in ‘quality control governors’ so that the overall service-before-the-sale experience remains a positive one. No customer receives too many messages or redundant information.